Distribution, luxury goods and CPG


Vehicle parts and servicing specialist with hundreds of centers throughout France and Europe.

The project at a glance

As part of its deployment of SAP in France and Switzerland, a retailer commissioned Hardis Group to carry out an impact assessment and provide change-management support as a way to increase buy-in and accelerate uptake of the new ERP system. 

Deploying SAP involves a major organizational and process overhaul, as well as significant changes to employees’ routine activities. As well as supporting the client with these adjustments, the Hardis Group team used innovative approaches such as co-development, game storming (Lego® Serious Play®), and collective intelligence to embed a culture of change and accelerate uptake of the system.

Project objectives

  • To assist employees and support organizational change during the transition to SAP
  • To carry out a macro and detailed impact assessment of the transformation project
  • To develop a change-management plan based on the outcomes of the impact assessment, as a way to remove obstacles, prepare employees, and increase buy-in for the ERP transition project
  • To develop the organization, communication, training, and deployment plans to ensure a successful migration to SAP, and to support implementation of the related actions
  • To coach the internal change stream lead

Work performed

  • Macro and detailed impact assessments
  • Coaching and skills transfer for the internal change stream lead
  • Awareness-raising on change management for managers and employees in charge of the project
  • Development of organization, communication, training, and go-live support plans
  • Creation of communication and training materials
  • Go-live support
  • Management and monitoring of change-management KPIs


Main benefits

  • Employees equipped to deal with the change (project and business teams)
  • Better communication within teams: employees ready for go-live
  • Uptake of the ERP among users post-go-live
  • Limited impact on the retailer’s finances, workforce, and wider business

Any project?