Operations Director – Poland
This job description defines the framework of responsibilities and key activities according to the organization’s needs. It is not exhaustive and may be revised as organizational requirements evolve.
Lead the next stage of our growth in Poland
Hardis Group is an international consulting, digital services, and software company recognized for its expertise in supply chain solutions, cloud technologies, data platforms, and digital transformation. As part of our continued international expansion, we are seeking an Operations Director to lead and accelerate the development of Hardis Group Polska.
The Opportunity
Reporting to the executive leadership team, you will be responsible for defining and executing the operational strategy of our Polish subsidiary. You will lead business operations, develop high-performing teams, strengthen customer relationships, and ensure sustainable growth and profitability. You will supervise project deliveries in functional, technical and human terms, respecting lead times and cost requirements, and controls the customer relationship in connection with the Sales teams.
Key Responsibilities
- Define and execute the operational roadmap of Hardis Group Polska
- Oversee operational activities, quality, efficiency, and scalability
- Lead, develop, and inspire multidisciplinary teams
- Drive continuous improvement and operational excellence
- Build strong relationships with customers, partners, and stakeholders
- Support business growth and expansion initiatives
- Manage operational risks and ensure business continuity
MAIN RESPONSIBILITIES
Client Business Development :
- Develop customer relationships and business at existing customers
- Contribute to the packaging of high value-added offerings and support pre-sales activities
- Support sales team to promote delivery model and organization
Delivery Management :
- Organize the daily operations
- Ensure the proper delivery of projects (in terms of quality, budget…)
- Anticipate risks, deviations, set up and manage action plans
- Ensure regular monitoring of projects (charges, costs, quality, deadline, customer service levels)
- Manage the staffing of projects, manage internal and external suppliers
- Manage the preparation of steering committees with customers and lead them
- Ensure, if necessary, the direct management of projects or take over when the situation requires it Deliver projects in line with commitments regarding scope, cost, quality, timeline and service levels
- Coordinate build and run activities
- Ensure company policies and legal guidelines are communicated and applied
People Management :
- Manage recruitment processes, interviews and integration path
- Manage appraisal interviews, salary increases, and bonus based on HR Group policy
- Manage people through strong leadership and commitment, maintain team cohesion and a high level of motivation
- Communicate and apply company strategy and HR Group policy while adapting the processes to the subsidiary organization
- Promote and monitor skills development, develop and support the action plans necessary to develop employee skills and improve team performance
Financial part :
- Determine the budget for the subsidiary with the top management
- Ensure the development of the profit of the subsidiary in line with the business plan agreed with HG
- Oversee business operations, financial performance and investments
- Control expenses and optimize costs, arbitrate priorities based on expected ROI and business development potential
- Manage financial result, profitability of the projects with Project Managers
- Report financial result, P&L, profitatbility of the subsidiary
- Manage invoicing
- Develop plans to increase efficiency and reduce costs
Information Security :
- Understand information security challenges and threats
- Apply security policies and rules
- Report and escalate security incidents
- Follow the rules and procedures defined by the Information Security Policy (ISP) to ensure information security and data protection, particularly within the framework of ISO 27001 certification
Profile required
CANDIDATE PROFILE
- Master’s degree in Engineering, Business Administration, Information Systems
- Minimum 10 years of professional experience
- At least 5 years in a senior leadership or executive management role
- Demonstrated success in driving operational performance and organizational growth
- Experience managing international teams and complex customer environments
- P&L Management
- Languages: Polish (C2), English (C1), French will be a value
At Hardis Group, we foster an environment where everyone can truly be themselves: convinced that diversity of backgrounds and profiles is a strength, we carefully review all applications with an inclusive and respectful approach toward each individual.
Hardis Supply Chain
Why us?
At Hardis Group, we accelerate the sustainable transformation of commerce and the supply chain through cloud technologies and our diverse expertise: consulting, IT services, Salesforce integration, and logistics software development. In Europe and internationally, our 1,700 employees are dedicated to engaging and impactful projects for our clients.
Since 1984, we have fostered conviviality, authenticity, and a strong sense of teamwork. We encourage your initiatives by bringing them to fruition and invest in your skill development, notably through the Hardis Group Academy. We trust our teams, ensuring everyone fully benefits from their experience with us.
Our company’s CSR strategy is built around three pillars: diversity and equal opportunity, inclusion through education, and reducing the environmental footprint of our activities and those of our clients, particularly by promoting responsible digital practices.
