Support Engineer M/F
Hardis Supply Chain has developed a thrilling OMS solution for retailers: Hardis OMS. And we are quite successful with it as well. To give you an idea: in every single shopping street in the Netherlands, you can find at least a few of our clients. Our next goal: ‘global domination’. But of course, we cannot do this alone and that is why we are looking for you!
Hardis OMS is the focal point in the digital commerce landscape of our clients. You are the primary liaison for our clients when it concerns the running operations. That is great of course, but when things don’t
go as planned our clients sell less and it’s all hands on deck.
If you like to be the engineer that supports colleagues and clients when things get rough, and also love to prevent these rough events from happening in the first place, we would love to connect with you.
MAIN MISSIONS
Operational monitoring
Be the first to know if something is about to happen and act on it accordingly
Follow up on and identify possible gaps in our monitoring framework to continuously improve the service we provide to our clients
Request intake and follow up
Process new incoming requests, clarify where necessary, and identify the steps to be taken to complete them
Involve colleagues in the request if specific skills are required for analysis or implementation of the solution
Don’t hesitate to escalate when necessary
Able to create and maintain good customer-supplier relationships
Participate in project go-lives
Participate in important go-lives and support both the client and project team
Ensure a flawless aftercare
Documentation
Create and update our documentation and standard operating procedures to extend our knowledge base and help colleagues (and yourself!) in case similar cases come up tomorrow
Security
Request intake and follow up
You are aware of the risks we face with regard to information security
You incorporate information security into your daily work
You identify (imminent) incidents in this area and act accordingly
Everything you do must be in line with our information security policy
Profile required
CV and CL in English and/or Dutch Mandatory
We find it important that you are eager to excel, that you have a professional and academic educational background (HBO/WO) and that you enjoy working with people.
Knowledge of and/or affinity with
the business process surrounding order management
application management and application integration
website and cloud technologies
online ticket systems and monitoring tools
You are/have
analytical, solution-oriented and think outside the box
good and professional communication skills, both verbal and written
a professional and academic educational background (HBO/WO)
Languages
Fluent in either Dutch and/or English
Full working proficiency in English
Preferably French (spoken and/or written)
Who do you work with?
Internal
Support Experts (Administrator, Production Engineer)
(Project) managers
Technical / Functional experts (consultants & developers)
External
Clients
Suppliers and partners on whom we depend to provide our services to customers
Why us?
At Hardis Group, we accelerate the sustainable transformation of commerce and the supply chain through cloud technologies and our diverse expertise: consulting, IT services, Salesforce integration, and logistics software development. In Europe and internationally, our 1,700 employees are dedicated to engaging and impactful projects for our clients.
Since 1984, we have fostered conviviality, authenticity, and a strong sense of teamwork. We encourage your initiatives by bringing them to fruition and invest in your skill development, notably through the Hardis Group Academy. We trust our teams, ensuring everyone fully benefits from their experience with us.
Our company’s CSR strategy is built around three pillars: diversity and equal opportunity, inclusion through education, and reducing the environmental footprint of our activities and those of our clients, particularly by promoting responsible digital practices.
