Hardis Supply Chain has developed a thrilling OMS solution for retailers: Hardis OMS. And we are quite successful with it as well. To give you an idea: in every single shopping street in the Netherlands, you can find at least a few of our clients. Our next goal: ‘global domination’. But of course, we cannot do this alone and that is why we are looking for you!
Hardis OMS is the focal point in the digital commerce landscape of our clients. You are the primary liaison for our clients when it concerns the running operations. That is great of course, but when things don’t
go as planned our clients sell less and it’s all hands on deck.
If you like to be the engineer that supports colleagues and clients when things get rough, and also love to prevent these rough events from happening in the first place, we would love to connect with you.

MAIN MISSIONS

 
Operational monitoring
Be the first to know if something is about to happen and act on it accordingly
Follow up on and identify possible gaps in our monitoring framework to continuously improve the service we provide to our clients

Request intake and follow up

Process new incoming requests, clarify where necessary, and identify the steps to be taken to complete them
Involve colleagues in the request if specific skills are required for analysis or implementation of the solution
Don’t hesitate to escalate when necessary
Able to create and maintain good customer-supplier relationships

Participate in project go-lives
Participate in important go-lives and support both the client and project team
Ensure a flawless aftercare

Documentation
Create and update our documentation and standard operating procedures to extend our knowledge base and help colleagues (and yourself!) in case similar cases come up tomorrow

Security
Request intake and follow up
You are aware of the risks we face with regard to information security
You incorporate information security into your daily work
You identify (imminent) incidents in this area and act accordingly
Everything you do must be in line with our information security policy

Follow the rules and procedures defined by the Information Security Policy (ISP) to ensure information security and data protection, particularly within the framework of ISO 27001 certification.