Insurance & Financial Services
The very essence of insurance is protecting what matters. But in today’s world, this promise runs up against a complex reality, as policyholders demand instant, tailor-made solutions, while competitors rewrite the rulebook at breakneck speed, making customization and agility the norm. Data, meanwhile, is everywhere. But rather than fulfill its strategic potential, it’s often trapped in silos that stifle innovation and weigh on processes.
That’s where we come in. As an IT services company, software publisher, and Salesforce integrator, we put our expertise to work to drive successful transformations. We don’t offer off-the-shelf or standardized solutions. Every collaboration is about striking the right balance between pragmatism and innovation, and always with your priorities in mind. We harness the power of technology to meet your ambitions: to better understand, protect, and serve your customers. Close ties, transparency, and determination characterize our approach every step of the way.
Balancing customer focused innovation and regulatory compliance
Operational performance and cost control: Redefining efficiency
Policyholders’ expectations are clear: they want to be able to take out a policy in a few clicks, get an instant response, and have their claim settled without delay. But how can you reduce costs while keeping service standards high? It’s a tough equation to solve. Margin-eroding processes and poor cost management can quickly undermine the customer experience. And that’s without even mentioning regulatory pressures, as well as the investments involved in operating technologies to manage sensitive data. Yet these technologies, when efficiently managed, offer opportunities for differentiation.
Here are some ways to achieve operational excellence:
- Automate repetitive tasks through Robotic Process Automation (RPA), shortening processing times and leaving humans free to work on more complex activities.
- Leverage AI for customer service by rolling out chatbots and virtual agents to handle policyholders’ queries quickly and efficiently at any time of day.
- Anticipate customer needs with predictive solutions that help you estimate costs, foresee changing customer requirements, and ready yourself for what the future holds.
A new customer experience: Awareness, customization, and engagement
Today’s customers expect to be understood without having to explain everything. Insurance policyholders are no exception to this rule. The rise of Insurtech companies offering agile solutions tailored to consumer expectations is forcing traditional insurers to rethink the customer experience. Insurance companies no longer compete on premiums and coverage alone: they also need to develop a deep understanding of policyholders’ lives and needs. And data holds the key to successfully navigating this transformation. The number of touch points is growing with websites, mobile apps, and portals but they’re often not used to their full potential, remaining confined in silos between different departments (fire, accident and miscellaneous risk insurance, health insurance, pensions, savings).
So what can be done, in practical terms, to transform the customer experience?
- Exploit data: collect, analyze and understand data to shape seamless customer journeys and truly customized products and services.
- Unify and secure data for guaranteed availability through cloud solutions and advanced CRM systems, paving the way to better collaboration between departments.
- Adopt an omnichannel strategy that offers customers a consistent experience across all channels.
- Ramp up customization by using machine learning and artificial intelligence to predict future customer needs.
Regulatory compliance: Meeting obligations to avoid risks
Regulations such as the GDPR, DORA, and local standards impose strict data management, transparency, and organizational resilience obligations on insurers. Failure to comply with these rules can have serious legal implications and harm the company’s reputation. Yet compliance is not merely a constraint—it’s a key driver of enhanced data security and more proactive risk management. Companies that prepare effectively for regulations and build them into their business processes—including by establishing fraud detection mechanisms to limit financial and legal risks—are better placed to secure their long-term future and optimize their operations.
Here are some solutions for ensuring compliance and limiting risks:
- Improve compliance management by adopting dedicated tools that let you monitor legal requirements in real time, and automate controls.
- Automate fraud monitoring and detection using AI-powered tools that can spot suspicious or fraudulent activity in real time, enabling you to respond quickly and compliantly.
- Adopt GDPR-compliant systems that keep sensitive data protected throughout its life cycle—from collection through to deletion.
Cyber risks: Protect, react, adapt, collaborate
The data that insurance companies hold is exceptionally valuable both to them and to those who seek to gain control of it. A security breach could erode customer trust and threaten the company’s integrity. Regulations such as the GDPR, the IA Act, and DORA impose strict standards particularly for financial institutions when it comes to protecting personal data and preventing systemic risks. Cybersecurity management is no longer just a line of defense. It’s what allows insurers and their service providers to withstand attacks and recover from incidents.
It involves a four-step strategy:
- Detect: Implement advanced detection solutions to quickly spot suspicious behavior.
- Anticipate: Invest in resilient infrastructure and embed a culture of cybersecurity across the organization to keep services running.
- React: Adopt technologies that can neutralize threats in real time, limiting their impact on the business.
- Collaborate: Be fully open and transparent with digital service providers in the interest of resilience and compliance.
Shaping solutions that align with your priorities that’s what we do best.
At Hardis Group, we approach every project with the same, simple philosophy: you deserve solutions that align with your challenges and realities. We don’t offer standardized solutions, and we never take shortcuts. Instead, we combine cutting-edge technology with a deep understanding of your business to shape pragmatic, sustainable, customized responses.
With Digital Services, we structure your systems, secure your data, and automate your processes to achieve unparalleled performance. With Cloudity, we tailor Salesforce to your precise requirements, making every customer interaction more seamless, every relationship stronger, and every decision more informed.
But our solutions are only part of the equation. Because the way we work is what makes the difference. We listen sincerely, collaborate meaningfully, and build a shared vision, guided at all times by our firm belief that technology is only of value if it reflects the human realities of your business.
